How do I contact K3 Retail Support?

Modified on Tue, 27 Feb 2024 at 05:51 PM

Portal

This is the best way of contacting Support, and the reasons why can be found in You're here, but why use the portal?


You will need to register to use the portal.  If you haven't registered already, please see How to register to use the portal 


Email

You can email support@k3btg.com but as the above article explains, tickets created from emailing us is the slowest way of engaging Support to work on a request or issue you have.


Phone Hotlines


The support hotline is only for serious issues which prevent trading/operations.

This keeps the phone lines free for emergencies only, so that if your business can't function, you are not waiting on the phone line while someone else is talking to Support about something less critical. 



To call support in an emergency (Priority 1 Incident), please use the relevant number for your country below.

 

Country

Phone Number

Danish Support Hotline

+45 70 11 91 00

Dutch Support Hotline

+31 157 99 78 00

English Support Hotline (except the products below)

+44 161 524 6793

English Support Hotline for SmartVision, Omnis, Sigma, JobBOSS

+44 190 493 5732

German Support Hotline

+49 7344 166 31 00

Norwegian Support Hotline

+47 3399 8150

Sweden Support Hotline

+45 70 11 91 00



 

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